Common questions
The video stream is not loading
HomeBaseTV automatically tries backup streams when the primary fails. If all streams show an error, check your internet connection and relaunch the app. Some streams may be unavailable in your region.
Weather or news is not updating
Check your internet connection. Verify that your city or ZIP code in Settings is correct. Data refreshes automatically while the app is running.
How do I change my city or stream?
Press the Menu button on your Siri Remote, or navigate focus to the gear icon on the dashboard. This opens Settings where you can update all preferences.
How do I switch between news channels?
From the dashboard, press Left or Right on the Siri Remote to step through available streams. The active channel label updates to reflect the stream currently playing, including any failover stream.
The ticker is showing the wrong local news
Open Settings → Location and verify your ZIP code. Use the Detect from Device option if location access is enabled for the most accurate local coverage.
How do I reset to defaults?
Go to Apple TV Settings → Apps → HomeBaseTV → Reset, or delete and reinstall the app. All preferences are stored locally and will be cleared.